In previous articles, I have talked about our tendency as human beings and leaders to assume negative intent. When we see someone acting in a way that we… continue

A little while ago, I was teaching a graduate course in Leadership. Class started at 9:00 am, and once the students settled in their seats, I noticed that… continue

In the amazing show The Pitt, ER Chief Dr. Robby constantly clashes with the Chief Medical Officer Gloria Underwood. Gloria repeatedly reminds Robby that his ER’s patient satisfaction… continue

At a recent healthcare conference, a seasoned leader shared the following insight with me: “In healthcare, we always talk about having our clinical staff practice at the top… continue

The Franklin River is an iconic eighty-mile body of water that flows through the majestic wilderness of southwest Tasmania in Australia. Traveling the river by raft takes about… continue

More than 80 years ago, the Austrian neurologist and psychologist Viktor Frankl wrote: “Between stimulus and response there is a space. In that space is our power to choose our… continue