In the amazing show The Pitt, ER Chief Dr. Robby constantly clashes with the Chief Medical Officer Gloria Underwood. Gloria repeatedly reminds Robby that his ER’s patient satisfaction… continue

We live in a very negative and divided world, made worse by social media and cable news. Many employees can’t help but bring some of that negativity with… continue

At a recent healthcare conference, a seasoned leader shared the following insight with me: “In healthcare, we always talk about having our clinical staff practice at the top… continue

The Franklin River is an iconic eighty-mile body of water that flows through the majestic wilderness of southwest Tasmania in Australia. Traveling the river by raft takes about… continue

Let’s examine the connection between your style as a leader and the outcomes that your organization can achieve. When you display open-mindedness, teachability, and low self-focus, you empower… continue