A little while ago, I was teaching a graduate course in Leadership. Class started at 9:00 am, and once the students settled in their seats, I noticed that… continue

Welcome to the Monthly Newsletter by Amer Kaissi  Edition #75, March 2026 Everyone knows Brené Brown, and she is out with a new book. In “Strong Ground: The… continue

In the amazing show The Pitt, ER Chief Dr. Robby constantly clashes with the Chief Medical Officer Gloria Underwood. Gloria repeatedly reminds Robby that his ER’s patient satisfaction… continue

We live in a very negative and divided world, made worse by social media and cable news. Many employees can’t help but bring some of that negativity with… continue

At a recent healthcare conference, a seasoned leader shared the following insight with me: “In healthcare, we always talk about having our clinical staff practice at the top… continue

The Franklin River is an iconic eighty-mile body of water that flows through the majestic wilderness of southwest Tasmania in Australia. Traveling the river by raft takes about… continue